The Bicycle Business Policies
Refund & Return Policies
Parts and Accessories 30 Day Return Policy
TBB will accept any stock part or accessory for return within 30 days of purchase. When returned, all items must be in new, un-used and un-installed condition with all original packaging. Customer is responsible for all shipping costs. Returns for refund are subject to a 15% restocking fee (and applicable credit card processing charges of 3.5% if any apply). Full value will be given on returns for exchange.
Parts & Accessories Exchange Policy
All exchanges of parts and accessories must be made within 30 days of purchase. Exchanges will be made for similar products of the same price or same products of a different size or color. All items returned for exchange must be in new, un-used and un-installed condition with original packaging. Customer is responsible for all shipping charges. If customer desires a cross-ship of products, the product being shipped to customer will require full payment before shipment and a refund for original product will be made once TBB receives and inspects original product.
Frameset and Complete Bike 5 Day Return Policy
TBB accepts returns on framesets and complete bikes within 5 days of delivery. Frameset and complete bike returns are subject to a 15% restocking fee (and applicable credit card processing charges of 3.5% if any apply). Remaining balance after fees shall be applied to a customer account for store credit. All frames and complete bikes must be professionally re-packaged, and include a Return Authorization from TBB. Customer is responsible for all shipping costs. Frames with cut steerer tubes are NOT automatically eligible for return and will be evaluated on a case by case basis at our discretion.
Frameset and Complete Bike Order Cancellation Policy
Once deposit or payment has been made on a frampeset or complete bike order, a 15% inconvenience fee will apply to the total purchase price to cover TBB’s cost of shipment from the manufacturer to our store and time to build and package the frame/bike for shipment to the customer. A credit card processing fee of 3.5% will also apply if deposit or purchase was made by credit card.
Special Order Return Policy
Special orders for items that TBB does not regularly stock are considered final and will not be accepted for return, exchange or credit of any kind.
Custom Built Wheel Return Policy
All custom built wheel sales are considered final. Returns may be considered on a case-by-case basis at our discretion. Any wheel that has been ridden is not eligible for return.
Custom Frameset Return Policy
Due to the customer-specific nature of these products, TBB considers all custom geometry frameset orders final and cannot accept them for return, exchange or credit of any kind.
Shipping Charge Refund Policy
Shipping charges incurred as a result of any errors by TBB will be refunded in full.
Refund Fees Policy
All returns made for refund are subject to a 15% restocking fee. In addition, a credit card processing fee of 3.5% will apply if original purchase was made by credit card.
All items sold by The Bicycle Business (TBB) convey the original manufacturer's warranty to the original purchaser of that item. Only items sold by TBB will be eligible for warranty facilitation by TBB. Decisions to honor warranty are at the sole discretion of the manufacturer/distributor and not TBB. All shipping charges during warranty facilitation are the responsibility of the customer.
MW3 Partners LLC, dba The Bicycle Business—referred to from here on as TBB—is committed to privacy and security for all of our customers. Because we respect your right to privacy, we have developed this Privacy Statement.
What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better serve you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by calling 1-866-920-BIKE or 1-916-442-5246.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except as described below. The term "outside parties" does not include MW3 Partners LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by sending an e-mail to email@example.com. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of MW3 Partners LLC, dba The Bicycle Business. The collective work includes works that are licensed to MW3 Partners LLC. Copyright © , MW3 Partners LLC, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with MW3 Partners LLC or purchasing MW3 Partners LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with MW3 Partners LLC or to purchase MW3 Partners LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by MW3 Partners LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of MW3 Partners LLC used in the site are trademarks or registered trademarks of MW3 Partners LLC.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, MW3 Partners LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. MW3 Partners LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. MW3 Partners LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
MW3 Partners LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if MW3 Partners LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
The price listed for any item on this site may be different than the price listed for the same item in the brick-and-mortar store of MW3 Partners LLC. No price-match guarantee is expressed or implied.
In the event that a MW3 Partners LLC product is mistakenly listed at an incorrect price, MW3 Partners LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. MW3 Partners LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, MW3 Partners LLC shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by MW3 Partners LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
MW3 Partners LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to MW3 Partners LLC.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of MW3 Partners LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of MW3 Partners LLC products) must be commenced within one (1) year after the claim or cause of action arises. MW3 Partners LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. MW3 Partners LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a MW3 Partners LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
MW3 Partners LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, MW3 Partners LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, MW3 Partners LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to MW3 Partners LLC in its sole discretion.
You agree to indemnify, defend, and hold harmless MW3 Partners LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, MW3 Partners LLC may link to sites operated by third parties. However, even if the third party is affiliated with MW3 Partners LLC, MW3 Partners LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of MW3 Partners LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, MW3 Partners LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).